Privacy policy
Privacy Policy
Last updated: 25 July 2026
At Cotone & Seta, we believe that care extends beyond the pieces we create. Just as every fabric, finish, and detail is thoughtfully considered, we believe your personal information deserves the same level of respect and attention.
This Privacy Policy explains how Cotone & Seta (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, browse our collections, place an order, create an account, or communicate with us.
Cotone & Seta operates this online store and website using Shopify, which provides the technology that allows us to offer our products and services to you. This Privacy Policy explains how we and our trusted partners handle your information when you use our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and how your information is collected, used, and shared as described below.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies you or can reasonably be connected to you.
The information we collect depends on how you interact with Cotone & Seta, the services you use, and applicable privacy laws.
Information You Provide to Us
When you browse our website, create an account, place an order, subscribe to updates, or contact us, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Payment details
- Account information, including login details and preferences
- Order history and purchase information
- Product preferences and interactions
- Any information you provide when contacting our customer care team
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you interact with our website, including:
- IP address
- Browser type and device information
- Network information
- Website activity and browsing behaviour
- Pages viewed and products explored
- Items added to your basket, wishlist, or purchased
- Cookies and similar technologies
This information helps us understand how our website is used and allows us to continually improve your experience.
Information From Third Parties
We may receive information from trusted third parties who support our services, including:
- Shopify
- Payment providers
- Delivery and fulfilment partners
- Analytics providers
- Marketing platforms
- Technology providers
These partners process information only where necessary to provide their services and support our business operations.
How We Use Your Personal Information
At Cotone & Seta, we use your information to provide a thoughtful, seamless, and personalised experience.
We may use your information to:
Provide and Improve Our Services
Including:
- Processing and fulfilling your orders
- Managing payments, refunds, returns, and exchanges
- Arranging delivery of your purchases
- Maintaining your account
- Remembering your preferences
- Improving our website, collections, and customer experience
- Understanding how customers interact with our brand
Communicate With You
We may use your information to:
- Provide order confirmations and updates
- Respond to customer enquiries
- Offer support and assistance
- Share news, collections, and brand updates where you have chosen to receive them
Marketing and Personalisation
Where you have provided consent, we may send carefully considered communications about:
- New collections
- Brand stories
- Special announcements
- Events or updates
We may also use information about your interactions with our website to provide a more relevant shopping experience.
You can unsubscribe from marketing communications at any time by following the instructions included in our emails.
Security and Fraud Prevention
We may use your information to:
- Protect our website and customers
- Detect and prevent fraudulent activity
- Maintain secure payments
- Protect our rights and business interests
Legal Obligations
We may process your information where required to comply with applicable laws, regulations, legal requests, or other lawful obligations.
How We Share Your Information
We do not sell your personal information.
We only share information where necessary to operate our business and provide our services.
This may include trusted partners such as:
- Shopify, which powers our online store
- Payment providers that securely process transactions
- Delivery partners who fulfil and deliver orders
- Technology providers that support our website
- Analytics providers that help us improve our services
- Marketing providers where you have provided consent
These organisations are required to handle your information securely and only process it for the purposes permitted.
We may also disclose information where required by law, to protect our rights, prevent misuse of our services, or as part of a business transaction such as a merger or transfer of assets.
Shopify
Our website is hosted by Shopify, which provides the platform that allows us to sell our products and provide our services.
When you use our website, information you provide may be shared with Shopify and its service providers to help operate, maintain, and improve the platform.
Shopify may process certain personal information independently in accordance with its own privacy practices.
For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to help our website function correctly, remember preferences, understand customer behaviour, and improve your experience.
Cookies may help us:
- Keep your shopping basket active
- Remember your preferences
- Understand website performance
- Improve our collections and services
- Provide more relevant communications
You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children below the applicable age of consent.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete the information where required.
Keeping Your Information Secure
We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
While we carefully protect your information, no online service or method of electronic storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and maintain accurate business records.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights Under UK GDPR
If you are located in the United Kingdom or European Economic Area, you may have rights relating to your personal information, including:
- The right to access the information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to restrict certain processing
- The right to object to certain uses of your information
- The right to withdraw consent where we rely on consent
- The right to request a copy of your information in a portable format where applicable
To exercise your rights, please contact us using the details below.
We may need to verify your identity before responding to your request.
We will respond within the timeframe required by applicable privacy laws.
International Transfers
As we work with trusted service providers, your information may be transferred, stored, or processed outside the United Kingdom or European Economic Area.
Where this occurs, we take appropriate steps to ensure your information continues to receive suitable protection in accordance with applicable data protection laws.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can assist.
You also have the right to contact the relevant data protection authority if you believe your information has not been handled appropriately.
For customers in the United Kingdom, this authority is the Information Commissioner’s Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.
Any updates will be published on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Cotone & Seta
London SE13 6UR
United Kingdom
Email: business@cotoneandseta.com
Phone: +44 7738 472204
For the purposes of applicable data protection laws, Cotone & Seta is the data controller of your personal information.
At Cotone & Seta, every detail is considered , from the natural fibres we choose to the trust you place in us. Thank you for allowing us to be part of your journey.