Refund policy
Returns & Refund Policy
Last updated: 25 July 2026
At Cotone & Seta, every piece is created with intention, from the natural fibres we select to the craftsmanship behind each detail. We hope your order becomes something you love and reach for time and time again.
We understand that sometimes a piece may not be the right fit. If you need to return an item, we aim to make the process simple, thoughtful, and transparent while ensuring every garment continues to meet the standards of care and quality our customers expect.
Returns
We accept returns for items purchased through cotoneandseta.com within 30 days of receiving your order.
To be eligible for a return, your item must be returned in the same condition in which you received it. Items must be:
- Unworn, unwashed, and unaltered
- Free from any marks, damage, or signs of wear
- Returned in their original condition and suitable for resale
- Returned with all original tags attached
- Returned in their original packaging
- Accompanied by proof of purchase or order details
We kindly ask that garments are tried on with care. Items that have been worn, washed, altered, or returned without their original tags and packaging may not be accepted.
How to Request a Return
To begin a return, please contact our team at:
Email: business@cotoneandseta.com
Please include your order number and details of the item you would like to return.
Once your return request has been reviewed and approved, we will provide instructions on how and where to send your item.
Please do not send items back before receiving approval from our team. Returns sent without prior authorisation may not be accepted.
Return Shipping
Customers are responsible for ensuring returned items are packaged securely and safely.
We recommend using a tracked delivery service when returning your order, as Cotone & Seta cannot be responsible for items lost or damaged during return transit.
Any original shipping charges are non-refundable unless the item received was faulty, damaged, or incorrect.
Damaged, Faulty, or Incorrect Items
Please inspect your order carefully upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Please include your order number and photographs of the issue where possible. Our team will carefully review the situation and work with you to find the most appropriate solution.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return due to their nature or how they have been created.
These include:
- Personalised or customised pieces
- Special orders created specifically for you
- Items that have been worn, washed, altered, or damaged after delivery
- Gift cards
Sale items may also be excluded from returns unless they are faulty or your statutory consumer rights apply.
If you are unsure whether an item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like to exchange an item for a different size, colour, or style, the quickest way to receive your preferred piece is to return the original item and place a new order once your return has been approved.
This allows us to process your request efficiently and helps ensure availability of the item you would like.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving your item, without providing a reason.
To exercise this right, items must be returned in the same condition in which they were received, including being unworn, unused, with original tags attached, in original packaging, and accompanied by proof of purchase.
This does not affect any additional consumer rights you may have under applicable legislation.
Refunds
Once we receive your returned item, it will be carefully inspected by our team.
We will notify you once your return has been reviewed and confirm whether your refund has been approved.
If approved, your refund will be issued automatically to your original method of payment within 10 business days.
Please note that your bank, card provider, or payment service may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact:
Cotone & Seta
Email: business@cotoneandseta.com
We are always happy to assist and want your experience with Cotone & Seta to reflect the same care, quality, and consideration that goes into every piece we create.