Terms of service

Terms of Service

Last updated: 25 July 2026

Overview

Welcome to Cotone & Seta.

These Terms of Service (“Terms”) explain the relationship between you and Cotone & Seta when you visit our website, browse our collections, purchase our products, or use any of the services available through our online store.

Cotone & Seta operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a considered and curated shopping experience.

Our online store is powered by Shopify, which provides the technology that allows us to offer our products and services to you.

Throughout these Terms, the words “we”, “us”, and “our” refer to Cotone & Seta.

By accessing or using our website, you agree to be bound by these Terms, together with our Privacy Policy and any other policies referenced on our website.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you should not access or use our website.

Section 1 — Access and Account

By using our website, you confirm that you are legally able to enter into an agreement and that the information you provide to us is accurate, complete, and current.

To purchase products or access certain features, you may be required to provide information such as:

  • Your name
  • Email address
  • Billing information
  • Payment details
  • Delivery information

You are responsible for ensuring that all information provided is accurate and for keeping your account details secure.

You are responsible for all activity associated with your account and should not share your account credentials with another person.

Section 2 — Our Products

At Cotone & Seta, each piece is designed with care and attention to detail. We make every effort to ensure that product descriptions, images, colours, and details accurately represent our collections.

However, please note that colours and appearance may vary slightly depending on your device, screen settings, or display configuration.

Due to the nature of natural fibres and handcrafted processes, slight variations may occur between pieces. These unique characteristics are part of the beauty and individuality of thoughtfully made garments.

Product availability, descriptions, pricing, and details may be updated or changed at any time without notice.

We reserve the right to discontinue products or limit quantities where necessary.

Section 3 — Orders

When you place an order through Cotone & Seta, you are making an offer to purchase the products selected.

Your order is only accepted once we have confirmed acceptance and received payment.

We reserve the right to decline or cancel an order where necessary, including in circumstances involving:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Incorrect delivery information

If we need to make changes to or cancel an order, we will contact you using the information provided at checkout.

Please review your order carefully before completing your purchase, as we may not always be able to accommodate cancellation requests once an order has been processed.

Purchases are subject to our Returns & Refund Policy.

Our products are intended for personal use and not for commercial resale unless expressly agreed by Cotone & Seta.

Section 4 — Prices and Payment

All prices displayed on our website are shown in GBP unless otherwise stated.

Prices, promotions, and offers may change from time to time. The price charged will be the price displayed at the time your order is placed and confirmed.

Unless stated otherwise, prices do not include applicable delivery charges, customs fees, duties, or import charges that may apply.

You agree to provide accurate and complete payment and account information when placing an order.

By completing a purchase, you confirm that:

  • You are authorised to use the payment method provided
  • Your payment information is accurate
  • You agree to pay all charges associated with your order

Section 5 — Shipping and Delivery

We carefully prepare each order before it leaves our studio.

Delivery times provided by Cotone & Seta are estimates only and may vary depending on location, shipping provider, customs processing, or circumstances outside our control.

We are not responsible for delays caused by:

  • Delivery carriers
  • Customs procedures
  • Weather conditions
  • Strikes
  • Events beyond our reasonable control

Once your order has been handed to the delivery provider, responsibility for the shipment transfers according to applicable law.

Please refer to our Shipping Policy for further information.

Section 6 — Intellectual Property

All content on the Cotone & Seta website, including but not limited to:

  • Brand names
  • Logos
  • Designs
  • Product photography
  • Written content
  • Graphics
  • Videos
  • Images
  • Website layout

belongs to Cotone & Seta or our licensors and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, sell, or use any content from our website without prior written permission from Cotone & Seta.

All rights not expressly granted remain reserved.

Section 7 — Third-Party Services

From time to time, our website may include features, tools, or services provided by third parties.

These services are provided for your convenience and are operated according to the terms and policies of the relevant third parties.

Cotone & Seta does not control or accept responsibility for third-party services and recommends reviewing their terms before use.

Section 8 — Third-Party Links

Our website may contain links to external websites operated by third parties.

These links are provided for convenience only. Cotone & Seta does not control, endorse, or guarantee the accuracy, security, or content of third-party websites.

Any purchases or interactions made through third-party websites are subject to their own terms and policies.

Section 9 — Shopify

Cotone & Seta is powered by Shopify, which provides the technology that enables us to operate our online store.

However, purchases made through our website are transactions directly between you and Cotone & Seta.

Shopify is not responsible for the products purchased from Cotone & Seta, including any issues relating to product quality, delivery, returns, or customer service.

By using our website, you acknowledge that Shopify provides the platform infrastructure but is not a party to your transaction with Cotone & Seta.

Section 10 — Privacy Policy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how we collect, use, and protect your information.

Our Privacy Policy can be viewed here:

https://www.cotoneandseta.com/policies/privacy-policy

Section 11 — Feedback and Reviews

We value your thoughts and appreciate feedback from our customers.

If you submit reviews, comments, suggestions, images, or other content to Cotone & Seta, you grant us permission to use that content for the purpose of operating, improving, and sharing our services.

You confirm that:

  • The content belongs to you or you have permission to share it
  • It does not infringe another person’s rights
  • It is accurate and lawful

We reserve the right to remove content that we believe is inappropriate, harmful, misleading, or violates these Terms.